Text size:
Contrast:
Accesibility Info
Congleton Town Council

Version Number – V3 31.03.11

Congleton Town Council

Customer Care Policy

The Council will treat all members of the public in a courteous and professional manner. It will recognise their needs as an individual or as part of a local community. It will always try to offer a way forward on the particular issue being raised.

In particular the Council will:-

  • Provide information in accordance with its Publication Scheme.
  • Respect confidentiality unless it is legally required to disclose information.
  • Deliver services in accordance with stated standards.
  • Return telephone calls within one working day.
  • Respond to letters and emails within five working days.
  • Where unable to resolve an issue for a customer, advise where further help can be obtained or act as an advocate by contacting other organisations on the customer’s behalf.

If a customer has a grievance against the Council, it will be dealt with in accordance with the Council’s Complaints Code.